Telesales Representative job description

Telesales Representative job description

Here is a Telesales Representative Job Description you can easily use

Company: [Your Company’s Name]

Location: [Your Company’s Location]

Position type: [Full-Time/Part-Time/Contractual]

Salary range: [Specify Range] + [Any applicable commissions or bonuses]

About the Company

[Your Company’s Name], a leader in the [industry sector], is known for its innovative solutions and customer-centric approach. We are committed to excellence and are looking for motivated individuals to join our dynamic sales team.

Telesales Representative Job Overview

We are looking for a results-driven Telesales Representative to engage with existing and potential customers actively. The ideal candidate will have excellent communication skills and a proven track record in sales.

What We Offer

  • A clear salary range with an attractive commission structure.
  • Opportunities for professional growth and career advancement.
  • Comprehensive training and support to enhance your sales skills.
  • A vibrant and supportive team environment.
  • Flexible working hours, with options for remote work.

Telesales Representative Key Responsibilities

  • Outbound Calling: Proactively make outbound calls to potential and existing customers to promote our products/services.
  • Sales Targets: Achieve agreed-upon sales targets and outcomes within schedule.
  • Customer Needs Analysis: Understand customer needs and requirements to offer suitable solutions.
  • Record Keeping: Maintain records of calls and sales and note useful information.
  • Product Knowledge: Develop a thorough understanding of the company’s products or services.
  • Feedback Collection: Gather feedback from customers or prospects and share it with the internal team.
  • Collaboration: Work closely with the sales team to develop strategies and streamline sales processes.

What We Expect From You as a Telesales Representative

  • Proven experience as a Telesales Representative or other sales/customer service role.
  • Excellent communication and interpersonal skills.
  • Strong phone presence and experience with handling a high volume of calls.
  • Proficiency in English [or other required languages].
  • Familiarity with CRM systems and practices.
  • Ability to multitask, prioritise, and manage time effectively.
  • A strong desire to meet and exceed sales targets.
  • High school diploma or equivalent; further education or certification in sales or marketing would be a plus.

Want to make this Telesales Representative job description an effective recruitment landing page?

Here are a few tips, but you can learn more about creating job ad landing pages here.

First and foremost, the candidate will think WIIFM (what’s in it for me?)

Think about questions like:

  1. What’s your company story? Have you received any awards or other recognition? Why would someone want to join?
  2. What pains/problems does your company solve? How do you solve them?
  3. Who are the people working for the company?
  4. What makes your company unique?

Keep the sections balanced.

  • Start with what you offer, then continue with what you expect from the potential new coworker(s).
  • Pay attention to using inclusive language and removing unnecessary requirements.
  • Think about what would make the candidate scroll down and apply.
  • Use quotes from (hiring) managers and future coworkers.

Authenticity goes a long way – use real quotes for social proof. Try to avoid generic wordings that don’t provide any extra value or don’t bring out your uniqueness.

Bonus points for including photos, videos, original gifs or memes.

Be as transparent as possible.

  • If possible, describe what the process steps and timeline are.
  • Include the salary range in the job description.
  • Say that you provide feedback and stick to that promise!
Merilyn Uudmae


Content Marketing Manager

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